Sales, shipping and other prosaic matters.

 

We have closed the shop for administrative reasons.  However, you can still buy from us.  I will add a price guide soon but you can email us for larger photos, details or prices.

paypal

We still accept payment through PayPal although it will not be through StudioKY's account. You can pay with your credit or debit car as well as your PayPal account. 

Aust Post

Items costing $55 or over are now SHIPPED FREE. 

We have also simplified other shipping costs.  One or more items costing under $24 incur a shipping fee of $2.00. Items costing between $25 to $54 incur a $7.00 shipping fee. Contact us for a personalised invoice with a single shipping cost if you want to purchase multiple items.

We use Australia Post and ship to anywhere in Australia. International customers need to read below. We usually post 1 to 2 days working days from receipt of payment.  We keep the postage as low as possible using envelopes and cushioning your purchase within the package.  I will be responsible for delays in readying parcels for posting but cannot do anything to improve Australia Post. If you want priority or registered postage contact me before paying.

International customer Overseas customer should contact me for postage charges to your address. If we can use a document envelope the charge is AUD$8. If Australia Post classifies your order as a parcel (combine items including packaging up to 500gm) the charge will change according to the postage zone into which your country falls. For example postage to USA in August 2016 was AUD$15 and UK was AUD$19. (http://auspost.com.au/media/documents/international-post-easy-guide-ms160-7oct2013.pdf)

Payment should be made not more than 3 days after purchase. If there is a genuine reason for your delay please contact us. 

We do not need a deposit if you commissioning work similar to work shown on this site.  Realistically we would need to discuss your committment for large or complex commissions.   

Refunds

We love our work and stand by its quality. Without question we will replace faulty goods or goods not as advertised but the item must be returned to us for assessment OR some mutally agreable arrangment made between you and StudioKY. Photos may be sufficient in some cases. Central Coast, Hunter Valley or Lake Macquarie residents can come and see me in my stall at local markets and exchange your purchase. Contact me through this site and visit my studio at Wangi Wangi. Adjustments can be made on the spot. Sometimes with large earrings for example, if turned 90 degrees make a huge difference and suddenly meets your expectations.

Exchanges are welcome but are easier if face-to-face. Otherwise email me. Returns, not related to quality, will be credited but I would like a reason for obvious reasons.

Ask any questions or ask for a larger image if you are thinking of purchasing. If requesting a commission you might like to send me a fabric sample for matchingninstead of an image (cut a small piece from an inside seam or hem).

We want to make shopping with us a pleasant experience so we value feedback.

Kay and Yvonne